100 Days Free Returns
100% Satisfaction Guaranteed
If you're not completely satisfied with the quality of any of our products, we'll be happy to arrange a free return for an exchange or full refund, including any shipping charges. This also covers instances where you may have bought the wrong size or if you simply change your mind.
If you do require a return, just Open a Support Ticket and we'll either send you a reply with a paid return label or arrange for a collection by courier. This will depend on your location and the product you purchased. If you have any trouble you can contact us.
Conditions for Money Back Guarantee Returns:
- The 100 days returns period begins on receipt of the goods.
- Free returns will incur no cost to the customer. Artist Guitars will cover the cost of returns.
- If the customer opts for a refund, Artist Guitars will refund the full purchase price including and shipping fees paid by the customer. This will be paid back to the method used to pay for the original purchase. Customers will be notified by email once this has occurred.
- Once the item is received by Artist Guitars the refund or exchange will be processed within 48 hours.
- Item must be returned in its original packaging, with return labels attached and in a condition that is suitable for resale.
- If your item is damaged upon arrival, please contact us immediately to assist with our insurance claim.
- Money Back Guarantee returns are restricted to one return per purchase. This may include multiple items per return.
Free Returns are only valid to the original purchaser and only available in United States, United Kingdom, Australia and New Zealand. If your item is faulty please email or phone us with a description of the fault and we will either repair or replace. See our warranty page for more information.
At Artist Guitars we pride ourselves on our superior service and backup support.
Every customer is important to us!