Frequently Asked Questions


Your item show's free freight - How much is freight to ___?

We offer free economy freight all across the UK. Express shipping options are available for a small fee. Visit our Shipping Page fro more information.


Can I pick up the item from you?

Yes. Once you have received your dispatch notification email you can collect your order from our 


Our Warehouse Address

  • Artist Guitars Ltd C/O Shipwire
  • Units 8, 9, 10 Parkside, Shortgate Lane Laughton,
  • Lewes, East Sussex BN8 6DG United Kingdom
  • Pickup Hours
  • 9am-3pm Mon-Fri
  • Closed Saturdays, Sundays & Public Holidays


If I have a problem with my item, How do I return it ?

Just email or call us on 0-808-189-0084 with the details of your item and your order number. We will then work out if the unit can be repaired, replaced or refunded for you.


Do you accept cash on pickup?

No, unfortunately cash payments are not accepted.  You can pay by Paypal, bank transfer or credit card.


Where are your guitars made?

Our guitars are designed in Australia and made in China. We work closely with the factory to get the best possible quality and value.


Do you ship from China?

No. We ship from our warehouse in East Sussex so you'll receive your order super fast!  Check our shipping page here.


Has My Order Been Successful?

All successful order transactions will produce an order confirmation email within 5 minutes of purchase. If you have not received your order confirmation email send us an email at or call us for free at 0-808-189-0084


When will I receive my refund or credit?

Once received, we will process your request within 48 hours. Please keep in mind that your financial institution can take an extra 48 hours to clear the funds back into your account.


How long will my delivery take?

At Artist Guitars we ship super fast. For more information see our Shipping Page.


What happens if I'm not home to receive my package?

This depends on the carrier.


If I return an item does it cost me any money?

No. Our 100 Days, 100% Money Back Guarantee ensures there is no cost to you. Just contact us so we can arrange for you.


What happens if my guitar gets damaged in transit?

No problem!  We pack our instruments so that they can deal with the roughest of delivery drivers.  However, if your guitar does happen to suffer a bump you're covered.  We'll do our best to replace the guitar as quickly as possible.  


What brand are your guitars?

Our guitars are all "Artist" brand. These are our own designs so you'll save a lot of money by buying factory direct. We have been working with guitar factories for over 25 years.


Why can't I find Artist Guitars in Retail Shops ?

You can't buy an Artist Guitar in store because we choose not to sell to other retailers. We have a fresh new business model and have chosen to market and sell our products online. This means our costs are down, and we can pass those savings on, directly to you. All our musical equipment is designed for players of all levels, from beginners to seasoned musicians. We make sure that our products are built to a high quality.


Got anymore questions ?

Feel free to contact us at or phone us on 0-808-189-0084.