Frequently Asked Questions


Your item show's free freight - How much is freight to ___?

We offer free economy freight all across the UK. Express shipping options are available for a small fee. Visit our Shipping Page fro more information.


Can I pick up the item from you?

No, you cannot collect your order from us, we offer free shipping across the UK instead.


If I have a problem with my item, How do I return it ?

Just email, call us on 0-808-189-0084, or reach out via the LiveChat on our website. Have the details of your item and your order number ready, and we will then work out if the unit can be repaired, replaced or refunded for you.


Do you accept cash?

No, unfortunately cash payments are not accepted.  We are primarily an E-Commerce business, and as such we have various payment methods available on our website.


Where are your guitars made?

Our guitars are designed in Australia and made in China. We work closely with the factory to get the best possible quality and value.


Do you ship from China?

No. We ship directly from our warehouse in East Sussex so you'll receive your order super fast!  Check our shipping page here.


Has My Order Been Successful?

All successful order transactions will produce an order confirmation email within 5 minutes of purchase. If you have not received your order confirmation email send us an email at, reach out via the LiveChat on our website, or call us for free on 0-808-189-0084.


When will I receive my refund or credit?

Once the return is received, we will process your request within 48 hours. Please keep in mind that your financial institution can take up to an additional 48 hours to clear the funds back into your account.


How long will my delivery take?

At Artist Guitars we ship super fast. For more information see our Shipping Page.


What happens if I'm not home to receive my package?

This depends on the carrier. For more information see our Shipping Page.


If I return an item does it cost me any money?

No. Our 100 Days, 100% Money Back Guarantee ensures there is no cost to you. Simply contact us so that we can arrange this for you.


What happens if my guitar gets damaged in transit?

We have you covered! We pack our instruments so that they can deal with the roughest of delivery drivers. However, if your guitar does happen to suffer a bump then rest assured you are covered. We'll do our best to replace the guitar as quickly as possible, or find the most suitable resolution for you.


What brand are your guitars?

Our guitars are all "Artist" brand. These are our own designs so you'll save a lot of money by buying factory-direct. We have been working with guitar factories for over 25 years.


Why can't I find Artist Guitars in Retail Shops ?

You can't buy an Artist Guitar in store because we choose not to sell to other retailers. We do not distrubute and have chosen to market and sell our products online as an E-Commerce business. This means our costs are down, and we can pass those savings on directly to you! All our musical equipment is designed for players of all levels, from beginners to seasoned musicians and professionals. We make sure that our products are built to the highest quality.


Got anymore questions ?

Feel free to contact us at, reach out via the LiveChat on our website, or phone us on 0-808-189-0084.