Warranty is only valid to the original purchaser and is only available in United Kingdom, Australia and New Zealand. In most cases the issue can be fixed by replacing a part. If so we will send the part to you for free. If more extensive work is required we will organise for the item to be sent back to us at no cost to you. In some cases we will just send you out a replacement, without the need for a return.
- If a return is required there will be no cost to the customer. Artist Guitars will cover the cost of any returns.
- Once the item is received by Artist Guitars the repair or exchange will be processed within 48 hours and the customer will be notified by email or telephone of any action to be taken.
- If your item is damaged upon arrival, please contact us immediately to assist with our insurance claim.
What we don't cover:
- Strings, drum sticks, valves, batteries or other consumable items (valves have a 90 days burnout warranty).
- Misuse, damage, neglect, or broken hardware caused by dropping / damaging the item.
- Any unauthorised modifications or repairs.
- General wear and tear – (scratches, fret wear, dirty fret boards, Nut wear).
- Imperfections in the finish or scratches - if your unit turns up and is damaged please contact us immediately and we will fix it under our 100% satisfaction guarantee.
- Labour for repairs (If the item is returned to us there is no labour charge)
- Guitar set-up or adjustments - although we do offer lots of support here.
- Imperfections in an instrument - lots of our instruments are made of wood and each has minor differences. Our QC process is very strict but its still not possible to make instruments that are identical and flawless. However if you do receive any item from us and feel unsatisfied in any way you are welcome to return it for replacement or exchange under our 100% satisfaction guarantee.
If your item is faulty please email or phone us with a description of the fault and we will either repair or replace.
At Artist Guitars we pride ourselves on our superior service and backup support.
Every customer is important to us!